Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Culinary Age (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://culinaryage.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at info@culinaryage.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at info@culinaryage.com
Пришла очень быстро, все работает, спасибо, если в неё установить аккумуляторы то будет вообще клосс!!!
Great sharpener. I recommend to buy. Knives and scissors sharpen very well.
Everything is like in the description! Packed very well. Accurate norms but the power adapter is needed for 2A for 1 amp is not enough, does not pull, just slightly drifts. If you press hard, it starts to rotate more slowly. I'm satisfied with everything, it's fine, so I recommend!
все хорошо упаковка четкая только блок в комплекте не идет .все работает подключил к простому блоку от телефона возможно можно и сабой в машине держать очень удобно будет на природе поточить буду пробывать.
The parcel came quickly. Until I unpacked it, as these are gifts for March 8th. They're scissors. I hope my ladies like it.
The sharpener received, works, the knives are sharp, packed well, everything was intact, in principle satisfied.
I recommend the store and the goods. Fast delivery, the goods were served throughout the way. The seller put two spare sharpening circles.
The goods came quite quickly, the knife, of course, it is accurate, however, there are nuances: when accidentally, a little strong pressing, it turns off for a while, there it, so the knife need to lead fairly smoothly and without excessive pressing on the disc, So you need to first get along and then the knife can and scissors to kill finally when sharpening. So, the goods for an amateur and for those who do not shake their hands from any disease, otherwise the sharpening will not be possible. The power cable, in my opinion, is somewhat short and there is no adapter in the kit, so that you need to keep in mind the ordering point.
More thanks to the order received, packed perfectly, I will try.
I ordered another 15.11.2020, so it was 4 months, I already even filed for a dispute about the return of funds and here the TADS, came! Thanks)))
The product corresponds to the description. Not a bad sharpener. But the motor is really weak. The material is flimsy. The scissors were sharpened. You needed such a thing to decide for yourself.
Everything is in order, the parcel to the Moscow region has reached 9 of it, everything works, how sharp it has not yet checked, everything is fine, the power supply is still working.
Hello! Order in Volgograd did 01.01.21 received 21.01.21. Order is fully tracked! Perfectly packed in a transparent air container. The store put 2 spare bars. So that the bar does not slow down, do not press it, just pull slightly, as if pulling. Already quickly and qualitatively sharpened all the knives. To the seller respect, I recommend!
The cool sharpener of the face is sharpened on the otpad, I ordered the second for a gift
Thank you to the store, the goods went a week and a half, to the Vladimir region, I recommend the seller! I experienced, like, norms, but the motor is weak...
The parcel came very quickly, everything is packed perfectly. I haven't tried it yet.
Packing is super at the highest level. The sharpener works. A weak engine but in general copes with its task. I'm happy with the purchase. But very long delivery.
The goods came in two weeks. Well packed. The store put an additional souvenir, can be seen in the photo.
Delivery about 2 weeks, the packing is powerful, all whole and per gram is not crumpled. Plus a keychain as a gift. Nice. But the machine was disappointed-a rather weak motor, it closes already with a fairly easy Press.
Delivered quickly, well packed Works sharpenes well in the complete set of zip discs