Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Culinary Age (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very cool
The product is excellent, the quality of the devices I liked, everything is whole, it was packed very carefully. The only thing-on the fork is a little rubbing, but it's not a problem. The handle is thin and graceful, I liked it very much. Delivered was later than the specified line, the goods were not cooled down, but delivered directly to the house. In general, I recommend the goods and the store
Item super good ! Fast shiping !
A beautiful quality set for such money
Thank you store for patience with me! I panicked that the parcel goes for a long time and is not traceable, and he turned out to be right and the goods came in perfect order! Thank you!
As I can judge from my experience, the quality of is more than satisfactory
Matches the description. No drawbacks
Good quality ! Looks amazing!
superb quality! recommend this
is awesome! And the store is also great.
I really like this set. Very beautiful, came without any damage. I'm comfortable to use, but my husband is not very, he is thin with pens. Therefore, I advise you to order one item for a test first, and then already buy the whole set.
Thanks for !
As I can judge from my own experience, the best online are sold in this very store. Great!
It's perfect. Delivery was very very fast comparing to others. It's really nice quality. I recommend it without a doubt.
Заказала 27.11.2020, посылка пришла 15.01.2021. По трек номеру посылка не отслеживалась и уже успели написать, что она не может быть доставлена, но в итоге Принёс курьер домой . Приборы ещё не использовала , на первый взгляд выглядит роскошно! Приборы тяжелые , держать в руке приятно. Вилка неочень острая, а ложка по сравнению со стандартной меньше.
Fast delivery
The order was delivered, even earlier than expected. Packed all chic, was pleasantly surprised. The set is amazing. Ideal for housewarming gift
The devices are good, executed qualitatively. One knife came without a tooth, opened a dispute for a small amount. The packaging is beautiful does not have, so as a gift I would not recommend. Ordered on November 23, 2020, and came to Saratov after 1,5 months of sdecom on January 13, 2021. The goods went through Kazakhstan, where safely a month was fixed. In Russia, it was not tracked at all.
Very reliably packed, the devices are impeccable Have them pleasure! We went long, the track was not tracked.
Very long delivery. Set Super
For a very long time there was a parcel. In the Moscow region more than 2 months. I didn't. I even opened a dispute. The store asked me to wait. But the devices are beautiful! Packing good
The product was not tracked and came in two months, the devices are ideal, very beautiful and comfortable. Thank you very much
Stylish and quality set. Devices тяжёленькие. Done well. Washed in the dishwasher, everything is OK. Until it is very convenient to hold in your hand, the spoons are spinning, but I think it's a matter of habit. Ordered on November 11, received on January 11, but delivered by sdecom from hand to hand. Thank you!
Very beautiful, packed well. Let's see how to use
Заказал 26.11.2020, заказ пришел 11.01.2021, месяц до Алма-Аты, 10 дней там и в Россию, по России 5 дней СДЕК. Принесли к двери. Заказали доволен.