Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Culinary Age (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very fast!!! The product is same as description. Board absolutely
Very good thermo Cup, keeps the heat long and nothing spills
Class thermos 380 ml, in the morning I brew coffee at lunch I drink still hot.
I am very pleased with the order! Good store. Thank you. The seller sent the goods the next day after payment. The parcel in Kemerovo reached 15 days. The parcel was tracked. (DPD)
buen termo. mantiene bebida caliente ( estuvo 2 horas el café caliente), puede beberse té, porque tiene como un filtro. no vierte el líquido, tiene buen cierre. base antideslizante. fácil y cómodo para beber gracias a la boquilla que tiene. ESTOY encantada!!
Loved the Cup, arrived well ahead of schedule, the quality is excellent, came very well packed.
Very good item! Liquid is warm about 5-6hours, under the cup is a rubber pad what prevents sliding on the surface. Big plus for a strainer inside: I can make a Turkish coffee and do not worry about grounds.
Excellent mug, keeps warm, does not flow. Delivery is quite fast, the packing is reliable.
Beautiful cup, excellent quality, arrived very fast.
Pleasant mug, Long keeps warm. The inscription is erased, but it's not scary
Received in perfect tested condition and holds warm enough time good quality. Recommend 100% sent fast. Serious store
Fast shipping and very well packed, thermos looks like quality, not tested.
Looks good, turning it doesn't lose liquid I need to try temperature watcher. Then I'll put it
Like a normal cup, but why glue stickers with such a crap glue, that you can only make them with an azitone? Well, if only on a metal coating, so also on the plastic put.
Woow. what a time. my mug came in 10 days. thank u store. good job and good material
Keeps warm well
Nice and it keeps it warm. No smell at all.