Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Culinary Age (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The product corresponds to the description. the parcel was tracked. I recommend the store!
Everything came pretty quickly took in the pochtomat conveniently do not need to stand in the mail in line wife liked
I am very satisfied with the item, but the shipping took for ages. Anyway, if you’re looking for a silicone baking mat, this one is a nice option for you.
Goods to Krasnodar delivered for a month, the rug is very satisfied, soft, beautiful, there is no smell, very neatly folded. Thank you very much to the store, for the speed and for the accuracy. I recommend the seller. Evaluation for quality and delivery by 5 +.
The mat is thin, looks the same as in the description, did not try in work, then I will add.
отличный коврик, пришел быстро
Product excellent!! Thank you very much
Class thank you all just super soft and not clear
Perche washed the castle, decorated 22.01, and at the same time 9.02 was denied on poshti. Delivery is possible, yak Bulo and proazano. Kupuvala znizkoyu for 60 UAH. I recommend it. If I pass this mat, then I'll write it out. I'll look at the carpet of the garnoi yakoti without foreign nationals smell
Thin, but durable. It is very convenient to use. On the table does not slip
The first impression is thin mats. I'll try in the case, but I think that everything will be OK, I'm happy with the goods.
скручено в простой пакет, без усилений
The mat is awesome, just do not get happy with it, the dough with the mat does not stick and does not rub on the table (as I guess it will be). I recommend the store, he did not communicate with him was not workable. Girls take the size 60x40 the most optimal, small seen from friends but they are straight as for the game, and so of course the choice is yours.
Great product as description
i had to compare to some other offers before i got sure it's the best option to get it quickly and safely
That's not just a good deal, that's a true bargain! Really glad to be a proud owner
This is doubtless one of the best, if not the best offers of thistype I have ever had the privilege to use. I believe it is a good buying. It was received earlier than it was predicted and saved me a lot of hassle, since I needed it urgently. I was absolutely gratified with the customer service. I option itself, have not spotted any criteria tobe angry about. Definitely recommend.
Perfect , well match my expectations. Thank You.
For any budget is a good choice
arrived as was promised. quality worthy, much better than expected. Thanks
Product is great, came very quickly. Recommend items and store!
deserves 5 stars!
safely packaged , respect to the store