Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Culinary Age (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
They look very nice, good quality, fast delivery
Nice :)
Beautiful! I ordered two, all in perfect condition. Let's see how they will be practical. The order is satisfied, thank you to the store! Arrived on time, probably Weeks 2-3
Perfect quality like in the picture.
Отличное качество, соответсвует фото
Great. Fast delivery to Israel
Товар пришёл очень быстро в Москву. Подстилки не кипельно белые, а натурально белые.
They look really nice looking! And are convenient to use. They are supplied flat in a big packing!
Order davolna. The description corresponds to the product.
Color as in the photo, the quality is excellent. It came in good condition, not crumpled
comme la description pas déçue je recommande
Mats are super, as in the picture, came for 2 weeks in Len. OBL. Without damage and not even crumpled!
matches the picture in full. i'm pleased
Thank You so much for this product. Good quality and good price. I recommend this Store :)
Super beautiful placemat. Git washable and buckling is also no problem. The shape comes back
as good as always. will order again soon
The store offers the cheapest online. Nice buy!
Very nice pads. Well made with good materiałow. Fast shipping as for those conditions. It's already my second purchase and presumably not last. Warmly recommend.
They love a lot. The material is sweet and soft and its shape is sophisticated.
good product on a pleasant price
After 9 weeks the order came complete, right and perfect. Product same as description.
Super, but one was a little remember, do not straighten out anything. Look only even napkins.
This store is awesome. you won't find brand new anywhere else for such a modest price, I guess.
it's really awesome that i can get online with no extra costs and receive it promptly and conveniently
Excellent quality, color, thanks, highly recommended and easy to clean