Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Culinary Age (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Chegou super rápido, bem antes da data prevista. Produto de ótima qualidade, vieram todos intactos.
Great quality! And the best thing is that they 've come to me in a week! I 've asked myself for the green water and they're beautiful!
Genau wie beschrieben
Дошло быстро, набор хороший
Product good as picture! Arrive very fast
Great quality, amazing items. Very happy.
Very nice and good quality. By the way, the clamp closes by pulling the circle of the end down. You're welcome.
Great set! How many different blades... These have exceeded all expectations!
Everything is fine, I'm happy
Спасибо большое. Очень довольна, очень удобные инструменты.
The goods is good, the packing is damaged
Very nice everything, arrived fast and in excellent condition.
Like the ones I 've seen in stores for much more price, I love it!
Amazing! I love this set so much, I bought myself a second one after it arrived. You can never have too many utensils to cook with!
Excellent set. fast delivery.
Very beautiful mint color, all as in the picture is well packed
It's just like the description. It has a strong smell of paint that looks toxic. Doesn't seem too healthy to use with food. One of the broken wine utensil
Order from Russia. Got a courier. I order the second time as a gift. The quality is good, only on one boat a small uneven trace on the silicone.
Looks good. Exactly as described and shipped quickly!
Spoons 1:1 as in kyuhenland, only in DAA times cheaper. In places, the quality is even better. Delivered in 2 weeks in a stop five. Packed securely.
All as in the picture, it came instantly! There are not enough only plates where water would flow from the glass!
хороший , немного воняет резиной
отличный набор, быстрая доставка, соответствует описанию и комплектации, без дефектов, небольшой запах присутствует
For now, let's see if they can hold the dishwasher.
Super