Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Culinary Age (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I liked it very much.
Carpet good quality. Came well packed.
Very fast shipping, excellent store. Product is just exactly as described so I don't need to add a picture.
Carpets are very good, quality price are very good. The colors are not as vivid as the ones in the picture but it's fluffy. Very happy with the purchase. It came sooner than expected.
The quality and the print both so great But the width too small should be a little bit wider
Same as the description, but it gets very dirty.
Good fabric but not pvc
Good quality. Pretty decoration
nice
It took less than a month to arrive in Spain. I like the quality you have, the colors are nice. I expected it bigger by the photo but it's the measurements it puts, so I recommend you look at the measurements you put and not the photos. No damage, I'm happy with what's come to me, thank you!
Mats are necessary. thank you.
только прислали коврик не в скрученном виде, как я просила, а в сложенном, с заломом
Very pretty. But too small. 40x60 1 40x120. I should have taken 50x80 and 50x120.
The mat is beautiful, the delivery is fast. Lint-free. And sorry, a little crawling under his feet, you have to correct. In short, the price is 600 rubles.
Even if it's not the cheapest online, I recommend buying anyway. The quality is astonishing!
it's always cool to get a new without any additional expenses. thanks for the free shipping!
a decent quality for the price
This webstore offers the best price for
Very nice , good quality. Thank you very much!
very good! Thank you!
I received within a couple of weeks. Like it so much.
Everything is good. Store is very attentive :) Thank you!
It is most likely the cheapest online out of all the options I've looked up. Thanks to the store owner
To buy online on such a reasonable price is more of a miracle :-) thanks to the seller!
Great! Quality super! Fast delivery! Thank You