Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Culinary Age (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
На картинке смотрится лучше чем в жизни
Utterly happy with purchase. Thanks to the store!
It's the lowest price for I've ever seen. Thank you so much!
That's a brand new , and the quality is more than high
Plates arrived within a month. The store as always packed everything just gorgeous! Plates of excellent quality! The only thing, they can not be put in the microwave, and after several washes in the PM, gold spraying will start to tear.
can't wait to try my new . looks promising
Absolutely satisfied with the . Thanks a lot!
Good quality and fast delivery
The store helpedd me out when I couldn't find a anywhere. The item quality is up to standard
Love the product. Good quality and shipped very fast thank you!!!
I've bought with a great discount, and I have received it already
It's the best I've ever bought online
With a discount, is the perfect purchase. Very happy with the store
Really glad they have it for sale. Met all my expectations!
Everything is ok. Thnx!
Arrived ahead of time. Quality is satisfying. I recommend.
Such a cheap online is a great deal! thanks to the store
The order came in 1,5 months. The store as always well packed everything. Plates of unreal beauty. Color everywhere is even and saturated, sometimes there were plates with air bubbles, but if you do not look, they're not particularly visible. I bought a set of 24 items (12 large and 12 medium). Until they are washed in PM, and most likely not to do it, well, I will not risk putting them in the microwave. I recommend to everyone to order!
Such a low priced is truly a bargain. Thanks to the seller!
as seen from reviews on , it is a truly great item. can't wait to get it delivered and see myself :-)
this is a perfect choice for such a low price
Well packed parcel. Plates look very cool. I liked it very much. Delivery is fast enough .. Recommend