Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Culinary Age (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super
Beautiful, good quality, heavy, napewno zamówię whole set
Комплект то что надо ток не понял нечего с доставкой почемуто мне его сдек выдал хотя доставка была обычная на почту ) шел месяц с небольшим ))) товаром доволен продавцу спасибо )))
Awesome. But for a very long time there was a parcel. Ordered in October came in January
Good day all. I ordered a set, the delivery was long, the warranty period ended, I had to open a dispute, after which, the parcel was delivered via sdek. At the inspection of the goods diffections were found. The store did not accept the claim, explaining that it is normal, to compensate for part of the cost, for poor quality goods, refused. I think that the seller should be responsible for the quality of the proposed product, especially when the buyer does not have the opportunity to evaluate it before purchase. Photo attached. I do not recommend this seller.
Очень крутой набор ))
Just not really cool, I'm delighted, I order large spoons and did not want knives-I regretted the money, but now I will order, it came to me very quickly, I.
Very beauthiful ! Great value for price. looks like mirror. Slightly bigger than my regular cutlery.
excellent produit, je suis contente ,
Good quality of , i'm impressed
The point is to write about the set is not, everything is already written. The set itself is just fire, pleasant weight, comfortable shapes, the color is simply chic. There are small scratches, but this is if you take a magnifier and consider, in general, not critical. Delivered sdek to the door, went for a long time-two months, for a month lost somewhere in Kazakhstan, but everything got there. Packed well-each device in a separate bag, plus a navel. The store promptly answers questions, tells where the parcel is, if you can not track yourself. Asked when ordering to change all table knives for knives for steak, the seller did not refuse. If you think to take or not, take it, you will not regret it. I myself chose a week, worried that the coating will be erased, but no everything is normal, the main thing is not to wash in the dishwasher and separately from the rest of the dishes. All good.
They look great. But I will tell you from experience, when used on dishes with high шероховатостью (metal and clay), the coating tries. Be careful. Delivery month through sdek.
Un juego estupendo. Yo lo he completado pidiendo también unos cuchillos de sierra y pienso comprar el set de postre también. Preciosos.
Thank you very much-the goods are excellent, the quality is super!!!
Really pretty! The material is good enough for the price. Really well made, I loved it!
They're just like I asked for them, very satisfied, the store was always pending the order and resolved all my doubts. Thank you
Fast shipping. Good quality. Advise this store.
good
Great stuff. Knives are heavy, heavy, perfectly sit in the hand. Seller recommend.
Perfect A little bit heavier, but the quality is high.
ok
This webstore is a great place to make a bargain
Quality is cool!!! Will buy more from this shop.
was greatly satisfied with the order
Thanks for free delivery and for good service.